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Customer Success Manager

New York City or Palo Alto, California

Are you interested in helping large organizations realize business benefits through collaborative technologies? Do you have an ear for organizational culture and a commitment to delivering outstanding client service? Do you actively use collaborative Web 2.0 tools like Twitter, Facebook, and Wikipedia?

We are hiring a full-time Customer Success Manager (CSM) in our New York City or Palo Alto office. It will be your responsibility to lead our client implementations and ensure long-term adoption, organizational change, and business value. As a key member of the Customer Success Team, you are the lynchpin of our clients' success.

Responsibilities

  • Organize and manage client implementations
  • Manage client relationships, including senior-level relationships within Fortune 100 companies
  • Train, evangelize, and inspire client organizations to integrate collaborative tools into their daily flow of work
  • Partner with Sales to prospect for upsell opportunities within existing accounts
  • Partner with Technical Support and Engineering to identify, diagnose, and address technology implementation issues

Qualifications

  • Minimum 2-3 years consulting or other similar client-facing experience. Training and change management experience strongly desirable
  • Minimum 2-3 years project management or other experience on technology implementations; ability to juggle multiple projects and clients simultaneously
  • Outstanding written and verbal communication skills; comfort speaking to large groups and senior audiences
  • Strong experience with wikis, blogs, social networking, and microblogging; well-versed in Web 2.0 tools, concepts, and processes
  • Passion for innovation; intellectual curiosity; comfort with ambiguity, and desire to learn quickly in a dynamic environment
  • Strong ethical character and team-based approach

Compensation: Competitive

Start date: Immediate

Reports to: VP Professional Services & Customer Success

To Apply

To apply, please e-mail cover letter and resume to customer.success.jobs@socialtext.com.

Apply Now
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