Forrester Research recently published a report entitled "Walking The Fine Line Between Chaos & Control In The World Of Enterprise Web 2.0" that discusses how enterprises are using Web 2.0 tools today. The report describes how "the gulf between individual productivity tools and formal tools like Web content management has been filled by wiki vendors like Socialtext... Wikis enable groups of people to work together to generate and publish content. People who flock to wikis because they are fast and easy to use are increasingly employing them to develop documentation and policies, record meeting agendas and minutes, draft course syllabi, prepare reports, perform competitive analyses, support new product development, brainstorm ideas and strategies, and much more."
In the Forrester report, some valuable recommendations are provided for how customers - concerned about the potential for Web 2.0 technologies to inroduce unmanageable chaos into their organizations - can manage this risk. For example, the report discusses how documenting policy and educating employees can be valuable, how most people overall tend to want to do the right thing, and how fundamentally Web 2.0 tools are transparent which takes away places for people to hide and creates greater overall visibility. Read more
