Socialtext

A recent blog post from analyst Colin Bush at Ferris Research discusses how "organizations everywhere are struggling with the problem of how to retain corporate knowledge through employee churn and an aging workforce" and how "many are looking to wiki-based technology to develop a corporate knowledge-bank." The blog covers the well-documented benefits of wikis for helping to centralize and organize valuable information assets, as well as making it easy for users to contribute by editing or commenting on wiki pages. With that said, the "challenge with this technology is getting users, especially management, to contribute" and - much like what happens with Customer Relationship Management (CRM) systems - until "employees see value, adoption can be slow." Bush points out that "support by senior management, as well as an intuitive layout and preloading of some key information, are key aspects to a successful corporate wiki." Read more

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