We’ve just published a new case study on how FONA International is using Socialtext to help their employees reduce email, break down silos of information, heighten the sense of internal communities, and increase customer satisfaction.
A few of the benefits include:
- Reducing one processes’ email output from 4,000 messages per month to 1
- No longer emailing around Excel attachments, and having to manually merge multiple versions
- Increased customer satisfaction by providing a self-service extranet, where customers can access the information they need, tailored to their account
One of the things I really like about FONA’s implementation of Socialtext, is the navigation they use, which reminds me of the periodic table.