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    Delicious Productivity Improvements For This Flavor Partner

    We’ve just published a new case study on how FONA International is using Socialtext to help their employees reduce email, break down silos of information, heighten the sense of internal communities, and increase customer satisfaction.

    A few of the benefits include:

    • Reducing one processes’ email output from 4,000 messages per month to 1
    • No longer emailing around Excel attachments, and having to manually merge multiple versions
    • Increased customer satisfaction by providing a self-service extranet, where customers can access the information they need, tailored to their account

    Read the full story here

    One of the things I really like about FONA’s implementation of Socialtext, is the navigation they use, which reminds me of the periodic table.

    FONA-process-central-1.jpg

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    About This Blog

    Weblog on gaining business results from social software.

    On this blog, Socialtext staffers and customers explore how companies can gain the most business value from their use of enterprise social software, including microblogging, social networking, filtered activity streams, widget-based dashboards, blogs and wikis.

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