InformationWeek released its Enterprise 2.0 Vendor Evaluation Survey, an assessment of enterprise technology vendors that deliver social applications inside the enterprise. Not only did the survey find staggering adoption of social software across organizations, Socialtext ranked number one in overall performance, beating out competition new and old.
Alex Wolfe, the editor in chief of InformationWeek.com, authored a summary of the report, and put the findings into context:
“We use two sets of criteria to rank vendors. The first set rates the relative importance of 12 standard benchmarks used for all product sets. The other measures vendors against criteria tailored to specific features and capabilities customers seek in the product category–for Enterprise 2.0 applications, these include the ability to integrate with internal applications, quality of the user interface, and completeness of the feature set. Notably, respondents to this survey favored smaller players like Socialtext even when we delved into very specific Enterprise 2.0 features”
Our friends in the Enterprise 2.0 echo chamber will debate the methodology, but we like the premise of it: Rather than interviewing the vendors, this report is based on the feedback from more than 600 IT professionals. While Socialtext participates in many analyst assessments of the market, those reports tend to be much more subjective, favoring larger and less innovative vendors that check off features rather than adding real business value. We believe social software is successful when it exists firmly in the flow of work — enhancing, rather than ignoring, the business processes a company has in place.
Our strong performance in this report reflects what’s been a universal goal for Socialtext the past few years: Let’s deliver the simple, social tools that people want to get their job done, while giving IT the security, scalability and flexibility they require — all with the low total cost of ownership that comes with Software as a Service.
During our all-company meetings, Eugene, our CEO, always says the best innovations come from customers (and the vendors who are smart enough to listen to them). For us, this customer-focused approach is helping us deliver social software that enables people to perform their best work with colleagues. This survey is a nice reminder that we’re having some great success.