Why I’m Excited About the Future

As you may have heard from our recent press announcement, I have the honor and privilege of assuming leadership of Socialtext as its new General Manager and Chief Customer Officer.

I step into the role with tremendous optimism and confidence. We are truly at a turning point in the industry. The capital markets are validating enterprise social in a major way. The major analysts estimate a market size of $4-6 billion by 2016. Enterprise customers are no longer asking what, whether, or why. They’re asking how.

Socialtext is getting back in the driver’s seat. Our recent strategic investment from Bedford Funding, puts us in a financial position to drive this next phase of the industry’s growth. We’re hiring aggressively. Do you know anyone awesome? Please send them our way. Most importantly, our customers are bringing Socialtext in the flow of work as never before. Here are just a few recent deployments on which I’ve been engaged:

• In May, Southeastern Railway launched their social intranet “Workmate”, powered by Socialtext. 4,000 employees have access to real-time conversations and data feeds about train status, emergency procedures, key contacts, and breaking news that will affect service during this summer’s Olympic Games.
• In June, the Office of Housing and Urban Development (HUD) launched HUDConnect to over 9,000 employees, becoming the first cabinet-level agency to launch enterprise social software agency-wide.
• In July, McKesson measured a 30-50% improvement in key customer care metrics (response time, cases closed, customer sat) following deployment of Socialtext to employees, VARs, and customers

Something tells me this new job is gonna be fun…

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