Comments for Enterprise Social Software Blog | Socialtext http://www.socialtext.com/blog Weblog on gaining business results from social software. Fri, 20 Jan 2012 17:36:15 +0000 hourly 1 http://wordpress.org/?v=3.2.1 Comment on Turning Serendipity into Probability by Michael Idinopulos http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4530 Michael Idinopulos Fri, 20 Jan 2012 17:36:15 +0000 http://www.socialtext.com/blog/?p=3468#comment-4530 Amen Randy. Well said! Amen Randy. Well said!

]]> Comment on Turning Serendipity into Probability by Randy Steer http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4529 Randy Steer Fri, 20 Jan 2012 17:34:43 +0000 http://www.socialtext.com/blog/?p=3468#comment-4529 Susan -- If you look closely at Andrew Carusone's comments on the Lowes example, you'll find he is saying exactly the same thing as Michael is in his post: serendipity is nice, but you don't want to sell social tools on that basis -- you want to routinize those tools so that "serendipity" happens so often that it's no longer really a matter of luck. Susan — If you look closely at Andrew Carusone’s comments on the Lowes example, you’ll find he is saying exactly the same thing as Michael is in his post: serendipity is nice, but you don’t want to sell social tools on that basis — you want to routinize those tools so that “serendipity” happens so often that it’s no longer really a matter of luck.

]]> Comment on Turning Serendipity into Probability by ed chi http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4462 ed chi Sun, 25 Dec 2011 21:33:19 +0000 http://www.socialtext.com/blog/?p=3468#comment-4462 I disagree also. Yes, you can engineer the system so that it is more likely to find serendipitous results (using jeff jarvis definition here of something unexpected but relevant .) But that is not the same as probability. I disagree also. Yes, you can engineer the system so that it is more likely to find serendipitous results (using jeff jarvis definition here of something unexpected but relevant .) But that is not the same as probability.

]]> Comment on Turning Serendipity into Probability by Susan Scrupski http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4458 Susan Scrupski Fri, 23 Dec 2011 17:17:13 +0000 http://www.socialtext.com/blog/?p=3468#comment-4458 I dunno Michael. I see serendipity as something surprising, unexpected. Kind of like romance. You can't force it on Valentine's Day or the annual wedding anniversary as much as the greeting card industry would like to have us believe. Maybe show us an example of what you mean? I dunno Michael. I see serendipity as something surprising, unexpected. Kind of like romance. You can’t force it on Valentine’s Day or the annual wedding anniversary as much as the greeting card industry would like to have us believe. Maybe show us an example of what you mean?

]]> Comment on Turning Serendipity into Probability by Michael Idinopulos http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4419 Michael Idinopulos Fri, 09 Dec 2011 17:18:04 +0000 http://www.socialtext.com/blog/?p=3468#comment-4419 Susan, your examples are great and I think you're missing the point of my argument. I agree that serendipity is valuable--so valuable, in fact, that we shouldn't leave it to chance. By creating a repeatable process for the types of interactions you describe in your case examples, we can actually ensure that serendipity will happen. So from a management perspective, it's not serendipitous at all. It's standard operating procedure, and it's all good. Susan, your examples are great and I think you’re missing the point of my argument. I agree that serendipity is valuable–so valuable, in fact, that we shouldn’t leave it to chance. By creating a repeatable process for the types of interactions you describe in your case examples, we can actually ensure that serendipity will happen. So from a management perspective, it’s not serendipitous at all. It’s standard operating procedure, and it’s all good.

]]> Comment on Turning Serendipity into Probability by Jamison Bell http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4395 Jamison Bell Sat, 03 Dec 2011 14:49:28 +0000 http://www.socialtext.com/blog/?p=3468#comment-4395 Great article, working on a social intranet as we speak, all night and every night for the next two weeks. Jamison Bell OvenPOP 360 Great article, working on a social intranet as we speak, all night and every night for the next two weeks.

Jamison Bell
OvenPOP 360

]]> Comment on Turning Serendipity into Probability by Susan Scrupski http://www.socialtext.com/blog/2011/12/turning-serendipity-into-probability/comment-page-1/#comment-4384 Susan Scrupski Fri, 02 Dec 2011 01:43:52 +0000 http://www.socialtext.com/blog/?p=3468#comment-4384 If you're looking for simple mathematics, see how serendipity resulted in millions of dollars of (unexpected) revenue and cost savings. Needless to say, I disagree here. Probability is high every CEO would like these results. Seriously. http://itsinsider.com/2011/09/30/serendipity-happens-to-deliver-million/ http://itsinsider.com/2011/10/26/more-serendipitous-social-upside-vignettes/ If you’re looking for simple mathematics, see how serendipity resulted in millions of dollars of (unexpected) revenue and cost savings. Needless to say, I disagree here. Probability is high every CEO would like these results. Seriously.

http://itsinsider.com/2011/09/30/serendipity-happens-to-deliver-million/
http://itsinsider.com/2011/10/26/more-serendipitous-social-upside-vignettes/

]]> Comment on What Grandaddy Taught Me About Information Flow by Arno Filerman http://www.socialtext.com/blog/2009/06/what-grandaddy-taught-me-about/comment-page-1/#comment-4349 Arno Filerman Mon, 28 Nov 2011 18:28:40 +0000 http://www.socialtext.com/wp-blog/2009/06/what-grandaddy-taught-me-about/#comment-4349 I remember that office even before the pneumatic tubes. After high school graduation,1959, I worked at Freehling over the summer running the orders to the order desk from the brokers. Uncle Phil, Stan Warsaw, Bill Goodman etc. would hold the order sheet and either me or Claud, a permanent employee, would rush to the broker and get the order to Sol at the desk. The next year came the pneumatic tubes. The job was great fun and a great learning experience. All possible because of Uncle Phil.What a great man. I remember that office even before the pneumatic tubes.
After high school graduation,1959, I worked at Freehling over the summer running the orders to the order desk from the brokers. Uncle Phil, Stan Warsaw, Bill Goodman etc. would hold the order sheet and either me or Claud, a permanent employee, would rush to the broker and get the order to Sol at the desk. The next year came the pneumatic tubes. The job was great fun and a great learning experience. All possible because of Uncle Phil.What a great man.

]]> Comment on What Grandaddy Taught Me About Information Flow by Ina Plesofsky Eiseman http://www.socialtext.com/blog/2009/06/what-grandaddy-taught-me-about/comment-page-1/#comment-4338 Ina Plesofsky Eiseman Sat, 26 Nov 2011 21:42:03 +0000 http://www.socialtext.com/wp-blog/2009/06/what-grandaddy-taught-me-about/#comment-4338 Your grandfather was my uncle, and although we did not live in Chicago, he was our stock broker. His advice was always sound, and I knew he was looking after our interests and not the commissions he received. I miss him! Warm regards to you and your family, Ina Your grandfather was my uncle, and although we did not live in Chicago, he was our stock broker. His advice was always sound, and I knew he was looking after our interests and not the commissions he received. I miss him! Warm regards to you and your family, Ina

]]> Comment on What Grandaddy Taught Me About Information Flow by Charles & Carole Plesofsky http://www.socialtext.com/blog/2009/06/what-grandaddy-taught-me-about/comment-page-1/#comment-4333 Charles & Carole Plesofsky Sat, 26 Nov 2011 03:45:27 +0000 http://www.socialtext.com/wp-blog/2009/06/what-grandaddy-taught-me-about/#comment-4333 Michael, what a wonderful rememberance about Uncle Pinkie. Those were memorable days in the lives of all our parents and we certainly learned from them how to relate to each other and to others. In spite of all the technology today and lack of personal relationships, we hope that maybe some day,what was learned from that generation, will return and rub off on us again. Thanks for letting us view Uncle Pinkie through your eyes. Michael, what a wonderful rememberance about Uncle Pinkie. Those were memorable days in the lives of all our parents and we certainly learned from them how to relate to each other and to others. In spite of all the technology today and lack of personal relationships, we hope that maybe some day,what was learned from that generation, will return and rub off on us again. Thanks for letting us view Uncle Pinkie through your eyes.

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