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  • Posts tagged ‘awards’

    Socialtext Named in KMWorld’s Trend-Setting Products of 2013

    We’re excited to share that we were recently named as one of KMWorld Magazine’s “Trend-Setting Products of 2013.” According to Hugh McKellar, Editor-in-Chief at KMWorld, “The common thread running through all the products listed here is the unique value—and potential value—they offer the organization, its workers and their various constituencies.”

    We’re continually working to make it easier to collaborate, in order to increase productivity and employee engagement within organizations, so we appreciate this recognition from KMWorld.

    If you’d like to read more about this announcement, click here to read the full article.

    Socialtext Named to KMWorld’s 100 Companies That Matter in Knowledge Management

    Socialtext was recently named as one of  “100 Companies that Matter in Knowledge Management” in KMWorld Magazine. While there is no set criteria for being named, Hugh McKellar, Editor-in-Chief at KMWorld said, “Each [company] has either helped to create a market, redefine one or enhance one, and they all share two things—the velocity of innovation and the agility to serve their customers.”

    We appreciate the recognition from KMWorld, as it is our continued goal to make it easier for employees to find the colleagues and information needed to work faster and more efficiently.

    If you’d like to read more about this announcement, click here to view the full press release.

    Socialtext has been Shortlisted in the 2012-13 Cloud Awards!

    We are extremely excited to be shortlisted for the Cloud Awards this year in the Best Software as a Service category. Being an international award program open to all organizations big and small, we are truly honored to be recognized. It goes to show we deliver solid service to our customers, an industry-leading dependable enterprise collaboration platform, and social business tools on the market. This represents a culmination of all of the work our Socialtext team has made to date.

    The Cloud Awards
    At Socialtext, we pride ourselves in providing a streamlined service to our customers. It’s not just a “swiss army knife” collection of unrelated tools. Our applications are tightly integrated and leverage common services such as linking, tagging, revision history, alerts, and most importantly people. Being a cloud-based service allows us to update features at record speed, and the flexibility to play into existing systems of record with minimal configuration. Organizations can be up-and-running with Socialtext in no time.

    “The standard of entries this year was truly incredible and we’re still scratching the surface of what cloud is capable of,” said Cloud Awards organizer Larry Johnson, “Efficiency, agility, and an ability to leverage all of the positive attributes of cloud technologies are what set organizations in this shortlist apart from any other.”

    Nearly 200 organizations entered this year, with entries coming from across the globe from Europe, the United States, and the Middle East. A winner for this category will be announced on Tuesday, January 15, 2013. To view the complete shortlist of all finalists, please visit http://www.cloud-awards.com/2013-shortlist/.

    Socialtext Customer McKesson Earns a Spot on The Brainyard’s List of Top Seven Social Business Leaders for 2012!

    Pop the champagne! I’d like to congratulate Tim Kelly, Executive Director of Customer Support at McKesson on being named as one of the Top 7 Social Business Leaders for 2012 by InformationWeek’s The Brainyard. McKesson is a long-time Socialtext customer. We (and I personally) have developed a close relationship with Tim and are proud to be a part of the company’s success in helping McKesson’s employees, VARs, and customers collaborate effectively.

    Part of what I love about McKesson’s use of Socialtext is the precision with which they are able to measure its impact. McKesson’s Socialtext implementation spans both internal stakeholders (employees) and external stakeholders (VARs and customers). It’s generated impressive ROI:

    • Average time to answer customer calls has decreased 66 percent
    • Same day resolution of concerns from customers has improved 12 percent

    A deeper look into McKesson socializing customer service to drive business value can be seen in our recent free whitepaper.

    In the feature article, 7 Lessons from Social Business Leaders, editor and key industry influencer David F. Carr explains why Tim was considered:

    Measuring the performance of social initiatives against quantifiable metrics lets companies see what’s working and what needs to be fixed. Hard numbers can also be useful in terms of getting people–internally and externally–to buy into the use of social tools. It’s one thing to say that employees should use social technology because it will improve collaboration; it’s more powerful to tell, say, customer support representatives that the technology has been proven to reduce the amount of time they will spend on each call.

    This shout out to Tim for McKesson’s use of Socialtext to better workforce collaboration within the company just goes to show that with metrics like this, there is little argument that enterprise social software can deliver dramatic, measurable business benefits. We look forward to growing our relationship with McKesson, and all of our customers, on the path to creating truly social businesses.

    Congratulations Tim!

    Info-Tech Recognizes Socialtext Yet Again for Innovation in Social Collaboration

    We’re excited to share the news that Info-Tech Research Group’s latest Collaboration Platforms Vendor Landscape lists Socialtext as an ‘Innovator,’ exemplifying our stance as a definite and future leader when it comes to facilitating business processes to get work done efficiently.

    “The collaboration landscape is rapidly evolving and companies must continually evaluate currently deployed solutions against the innovative products being served up by major vendors in this space,” said Ben Dickie, Research Analyst, Info-Tech Research Group.

    Info-Tech’s latest report assesses vendors by the strength of their offering and enterprise strategy. We received a value index score of 90, which ranked us second of the eleven other vendors listed! Our strongest accreditation was for having a strong feature set, attractive price point and a vast deployment option. Our social tagging, activity feeds, and advanced expert search options were recognized as specific strengths in the platform.

    At Socialtext, we strive to integrate with other aspects of business, and this is precisely what we want to hear moving forward into new markets. The measurable benefits, quantified by the increase in employee productivity, have allowed us to grow as we are coming to understand that any business can benefit from collaborative platforms.

    In this day and age, effective workforce collaboration is critical for any business of any size. We are looking forward to maintaining our innovative approach and ensuring a custom fit with each of our customers. WIth a strategic push into social HCM (Human Capital Management) partnered with Peoplefluent, we are eager to venture into this new and exciting space, and provide the tools needed for effective onboarding and job trainging with a social twist.

    This means continuing to update our features and no doubt staying ahead of the technology curve!

    Socialtext Wins TiE 50 Award

    I’m proud to share with you that Socialtext was named a TiE 50 Award winner. Based nearby in Santa Clara, TiE is “a global, not-for-profit network of entrepreneurs and professionals dedicated to the advancement of entrepreneurship.”

    TiE provides a platform for mentoring, networking & education, to entrepreneurs with over 14,000 members in 54 chapters across 13 countries. Socialtext, which TiE acknowledged as the first social software company, won the award in the category of software and cloud computing, and Eugene, our CEO, will be speaking at their annual TieCon event on Friday in Santa Clara.

    The award puts Socialtext in some great company. According to TiE, which stands for Talent, Ideas and Enterprise, previous winners have attracted more than $20 billion in investments. Of the winners, about 42 companies have been acquired, merged or gone public.

    Eugene had this to say prior to my posting the news today.

    “Socialtext was founded on the idea that we could build a company that helps people perform their best work together,” he says. “This TiE award is a nice acknowledgement of the hard work our team does to deliver enterprise social networking tools that people expect at work, and that meets the needs of world-class IT departments.”

    FONA International Wins “Plus One Award” at CIO 100 Ceremony for Innovative Use of Social Software

    Back in June, we were proud to announce that FONA International, a Socialtext customer that designs and manufacturers flavors for the world’s largest food companies, won a CIO 100 Award for its innovative use of enterprise social software to transform business processes internally. With Socialtext as the backbone, FONA built a thriving company intranet that empowers employees to collaborate with each other more effectively to serve customers better and beat competitors.

    Steve Brewer of FONA receives CIO 100 "Plus One" Award.

    Judged by CIO magazine, the annual award is given to 100 elite companies that “demonstrate excellence and achievement,” and is widely regarded as the most prestigious award for business technology leaders. At Socialtext, we were excited for Steve Brewer, the IT leader who has led their social software effort, and his team at FONA that helped earn this award.

    So when we found out recently that Steve also won a “Plus One” award at the CIO 100 ceremony, we wanted to share it with all of you.

    If you were to compare the CIO 100 awards to an academic banquet, the Plus One recipients are essentially the “with honors” of the bunch. From the pool of CIO 100 winners each year, only five Plus Ones are given. According to CIO, Plus One winners are chosen from this elite group because their innovative use of technology led to “outstanding achievement toward a business goal.”

    Here’s an example of how FONA’s collaborative intranet changed the company’s business processes:

    Many FONA employees help the company by participating in taste tests of new flavors. These tests are conducted up to 40 times a month, via flavor panels organized in their Sensory Laboratory. To manage all the logistics and scheduling of the tests, lab organizers would send an e-mail to about 50 people, who each sent back a response requesting the time slot they wanted. The organizers would then go back and forth with each participant either approving the time, or suggesting a new one. The result was more than 4,000 e-mails a month being sent, or 50,000 a year, inflicting a burden on both the organizers and the testers. Now, all the scheduling is tracked via a shared workspace in Socialtext. Each month’s schedule is now posted on a wiki page where employees can see which time slots are available. This new process enables the organizers to send just a single e-mail at the start of each month, which directs everyone to that month’s sign-up page.

    On behalf of Eugene, Ross, and the whole Socialtext team, I’m happy to congratulate FONA on this great achievement.

    Socialtext Wins Business Journal Award

    On Thursday Dec 4th, Socialtext was the proud recipient of the Business Journal’s 2008 Emerging Tech award for Collaboration.

    “The focus was looking for companies that could completely change their technology field, not just advance it a click.” – said Silicon Valley/San Jose Business Journal Publisher James MacGregor.

    Socialtext’s Enterprise 2.0 software was designed specifically to encourage, enhance and accelerate communication, collaboration and knowledge-sharing within companies. Read more…

    About This Blog

    Weblog on gaining business results from social software.

    On this blog, Socialtext staffers and customers explore how companies can gain the most business value from their use of enterprise social software, including microblogging, social networking, filtered activity streams, widget-based dashboards, blogs and wikis.

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