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  • Posts tagged ‘knowledge management’

    With Social Collaboration, Knowledge is Power

    During Socialtext’s latest webinar, Moving Beyond the Knowledge Base to Social Knowledge Exchange, participants were given a first-hand look at how knowledge management is evolving with the advent of social and collaborative technologies. Kate Leggett, Principal Analyst with Forrester Research, discussed key industry trends and provided insight into the future of enterprise social tools. Sarah Nichols, Director of Knowledge Management at ClimateWorks, illustrated how the adoption of a social intranet has provided a more efficient internal knowledge exchange.

    It’s no secret that times have significantly changed. Employees now have access to their work from laptops, smartphones and even tablets, in addition to a traditional desktop computer. This has essentially created a ‘mobile employee,’ who expects to get tasks done in an efficient and streamlined manner, regardless of their location.

    Diverse and fragmented applications in use across enterprises have created a “spaghetti network” of silo’d technologies that pose a barrier to the kind of streamlined workflows employees expect. As a result, it is essential that companies integrate these systems of record with new systems of engagement to achieve true social knowledge exchange. ClimateWorks is a perfect example, as it has done this through strategic implementation of CWKX (ClimateWorks’ social intranet) on the Socialtext platform to ensure maximum productivity gains.

    As knowledge management and collaboration come together to create social knowledge, it is producing quantifiable benefits, which are measured by increases in efficiency and productivity. Yet, the following are still required to gain traction:

    1. Yield quantifiable business results
    2. It has to be vital to an employee’s job
    3. It must gain critical mass within an organization

    Sarah Nichols has put the social knowledge theory to work at ClimateWorks, a foundation made up of a global network of non-profits, numbering 500+ user base. The goal was to learn and share knowledge faster and in a more efficient manner throughout the network, which has been achieved by utilizing the CWKX platform as a collaboration space, internal media outlet, and a document management platform. Specifically with the document management feature, ClimateWorks saved $13,000 by provide a digital booklet about the company, as opposed to printing it for everyone on the staff.

    Using CWKX to obtain information and collaborate through preexisting workflows has provided numerous benefits to the network. From multidirectional communication to a central repository for files, creation and information, the social intranet demonstrates visible and tangible results since its implementation. For example, within the first three months of a departmental beta test, there was a 37% reduction in interdepartmental email traffic, and that same department cut its weekly meeting time in half due to the consistent collaboration and communication already taking place on a daily basis via CWKX.

    Not only does effective knowledge sharing enable a better connected enterprise, it also helps to attract talent, build revenue and inspire innovation. Static document sharing no longer applies in today’s real-time socially connected world. To generate success it is critical that enterprises leverage social platforms and tap into the collective mindshare of the entire organization, enabling access to knowledge not only under one roof but connecting on a global scale.

    You can listen to the recorded webinar by registering here.

    ClimateWorks Foundation Connects Global Network Partners With Enterprise Social Software

    The ClimateWorks Foundation supports public policies that help prevent dangerous climate change tied to global warming. With network partners across the world, the foundation supports a global team of organizations and experts within sectors and geographic regions where there is the greatest potential to reduce greenhouse gas emissions, including the United States, China, India, Latin America and Europe.

    With teams focused on transportation, energy efficiency, climate policy, forestry and renewable energy, ClimateWorks needed a central, secure place to harness knowledge and share ideas openly across these sectors. To support this effort, ClimateWorks chose Socialtext’s enterprise social software platform.

    The addition of Socialtext is part of a broader knowledge exchange program occurring at ClimateWorks to support their global mission to achieve substantial carbon abatement by the year 2020. Socialtext will serve as a social intranet and private extranet with partners, where ClimateWorks employees and network organizations can connect with colleagues across the globe and access the relevant information they need to achieve their combined mission.

    Like many Socialtext clients, ClimateWorks decided to give their social intranet a custom name: CWKX (ClimateWorks Knowledge eXchange).

    “CWKX provides the toolkit for optimizing the collaborative creation, capture, organization and sharing of knowledge throughout the entire ClimateWorks Network of partners and affiliates,” says Sarah Nichols, director of knowledge management at ClimateWorks.

    Inside CWKX, every group (whether a strategy team, an external network partner, or internal department) has a workspace where members post the latest scientific and technical research, collaborate on important documentation, discuss strategy proposals, ask for and receive expert advice, post updates, or plan regional and sector summits.

    Previously, Sarah says, most of this collaboration was done via ad-hoc methods. People would email colleagues with updates or documents. “Reply-all” emails would include various changes, and it became very difficult for people to find the experts and information they needed in order to do their best work.

    Now that these interactions are moving into CWKX, “we capture critical institutional knowledge that’s searchable, taggable and easy to find later. Important information doesn’t disappear in an email box or languish on a shared drive. Employees send short messages via Signals, and have deep collaboration inside CWKX workspaces.”

    “At any given moment, we want our network partners to be able to pull together the right colleagues and information they need to tackle the incredibly important challenge the world faces with climate change,” Sarah says. “Our new intranet built on Socialtext helps us deliver on that vision.”

    About This Blog

    Weblog on gaining business results from social software.

    On this blog, Socialtext staffers and customers explore how companies can gain the most business value from their use of enterprise social software, including microblogging, social networking, filtered activity streams, widget-based dashboards, blogs and wikis.

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