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  • Posts tagged ‘knowledge silos’

    ClimateWorks Foundation Connects Global Network Partners With Enterprise Social Software

    The ClimateWorks Foundation supports public policies that help prevent dangerous climate change tied to global warming. With network partners across the world, the foundation supports a global team of organizations and experts within sectors and geographic regions where there is the greatest potential to reduce greenhouse gas emissions, including the United States, China, India, Latin America and Europe.

    With teams focused on transportation, energy efficiency, climate policy, forestry and renewable energy, ClimateWorks needed a central, secure place to harness knowledge and share ideas openly across these sectors. To support this effort, ClimateWorks chose Socialtext’s enterprise social software platform.

    The addition of Socialtext is part of a broader knowledge exchange program occurring at ClimateWorks to support their global mission to achieve substantial carbon abatement by the year 2020. Socialtext will serve as a social intranet and private extranet with partners, where ClimateWorks employees and network organizations can connect with colleagues across the globe and access the relevant information they need to achieve their combined mission.

    Like many Socialtext clients, ClimateWorks decided to give their social intranet a custom name: CWKX (ClimateWorks Knowledge eXchange).

    “CWKX provides the toolkit for optimizing the collaborative creation, capture, organization and sharing of knowledge throughout the entire ClimateWorks Network of partners and affiliates,” says Sarah Nichols, director of knowledge management at ClimateWorks.

    Inside CWKX, every group (whether a strategy team, an external network partner, or internal department) has a workspace where members post the latest scientific and technical research, collaborate on important documentation, discuss strategy proposals, ask for and receive expert advice, post updates, or plan regional and sector summits.

    Previously, Sarah says, most of this collaboration was done via ad-hoc methods. People would email colleagues with updates or documents. “Reply-all” emails would include various changes, and it became very difficult for people to find the experts and information they needed in order to do their best work.

    Now that these interactions are moving into CWKX, “we capture critical institutional knowledge that’s searchable, taggable and easy to find later. Important information doesn’t disappear in an email box or languish on a shared drive. Employees send short messages via Signals, and have deep collaboration inside CWKX workspaces.”

    “At any given moment, we want our network partners to be able to pull together the right colleagues and information they need to tackle the incredibly important challenge the world faces with climate change,” Sarah says. “Our new intranet built on Socialtext helps us deliver on that vision.”

    Socialtext to Host Government 2.0 Event in Australia

    During the past year, more government organizations have harnessed social software to make it easier for employees to share knowledge, expertise and ideas across organizational silos. In doing so, government organizations can improve the flexibility of their business processes, cultivate new ideas, and serve constituents more efficiently. In September, Socialtext was added to the GSA schedule, and we featured some of our government customers, including the Defense Acquisition University (DAU) .

    But this “Government 2.0″ phenomenon hasn’t been just limited to the United States. In Australia, for example, we’ve been seeing a lot of traction for social software inside government agencies. On December 2, in Melbourne, we’ll be hosting a special event for government agencies in Australia looking to understand the benefits of social software. The event will feature a Socialtext customer, The Department of the Premier and Cabinet in South Australia, who will share their experiences using social software with peers in attendance. Their talk will be followed by a discussion and networking period.

    We want to create an intimate setting for this event, where attendees can have candid discussions about their current or future use of social software. So please register as soon as you can as space will be limited.

    Video Interview: Socialtext Co-Founder Ross Mayfield on Eliminating Knowledge Silos

    At the Enterprise 2.0 Conference this week, the Socialtext team has been very focused on how companies can build a social layer across their organizations to eliminate information silos that hamper business performance. Socialtext Connect, for example, allows companies to take events from systems of record (CRM, ERP, etc.) across their company, and inject them as streams inside of Socialtext’s social software platform — where employees can discuss, collaborate, and take action in real-time.

    Our president and co-founder, Ross Mayfield, sat down for this video interview with Joshua Hoffman of Research Access, where he discussed how Connect can tear down knowledge silos to accelerate business performance. Ross also provided a little history about the evolution of BarCamp

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    Weblog on gaining business results from social software.

    On this blog, Socialtext staffers and customers explore how companies can gain the most business value from their use of enterprise social software, including microblogging, social networking, filtered activity streams, widget-based dashboards, blogs and wikis.

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