• All Posts
  • Application Development
  • Customer Success
  • Enterprise 2.0
  • News & Events
  • Product Updates
  • Tips & Tricks
  • Posts tagged ‘Socialtext People’

    Introducing Socialtext 3.0

    Today we released Socialtext 3.0 to our production hosted service. Socialtext 3.0 is a trio of enterprise social software applications built on a common platform:

    • Socialtext People – Putting social networking for work
    • Socialtext Dashboard – Personalized dashboards with work-centric social update feeds
    • Socialtext Workspace – Dramatic upgrade to the enterprise wiki for business people>

    There’s likely to be a lot of press and blogger coverage about Socialtext today, and a lot of it is likely to cover our announcement of another exciting product in the works – Socialtext Signals. Most folks are likely to call it “Twitter for the Enterprise” but we are thinking about it much more deeply – particularly how integrating it with People, Dashboard, and Workspace will help make it much more of a tool that blends with the flow of real work, and not just another cool social app. But more on Signals later.

    Socialtext 3.0 has been in the works for awhile, and is the result of lots of learning from our innovative customers, input from our insightful advisors, adaptation of major social software trends in the public Web 2.0 world, and good old-fashioned home grown innovation. But at all times we focus on making our products relevant and useful to business users, which builds on our years of experience delivering business value with enterprise wikis.

    Our team has put together a lot of materials to introduce you to these new products and capabilities – and how they work together. They’ll be posted on the main www.socialtext.com website on an ongoing basis – so check back to see what’s new.

    For our existing customers, we’re completely refreshing the Customer Exchange www.socialtext.net/exchange – where we’re adding lots of content to help orient you and your colleagues to the new user experience in Socialtext Workspace 3.0 with Socialtext Dashboard, as well as the benefits of blending these with Socialtext People .

    “Will you be my friend – yes or no?”

    Our recent announcements about Socialtext People and Socialtext Dashboard have given me the fun opportunity to demo and discuss our new social networking initiatives with a large number of existing and potential customers. There’s some consistent themes that come up in these conversations, often unprompted by anything I say:

    • Many companies have been thinking about the business potential of social networking at work. Several have even built out complete strategies and visions of what they would like to see working inside of their environment – not just in terms of a technology suite or stack, but also in terms of “fitting in” to their existing way of working. This is really exciting!
    • At the same time many of them have a hard time explaining internally how the most commonly known and used public internet social networking tools show how this would really work “in the real world” of their environment. “Facebook is just for fun” or “How is that relevant to getting stuff done” or “what problems does that solve for me at work” are frequent questions that people either ask or get asked.
    • One nerve that runs deep that our demo often touches comes to the fore when I talk about how we at Socialtext think really deeply and differently about the value proposition of social software in the workplace vs. on the Internet. We think that the point is to help people and organizations get stuff done, which is dramatically different from “staying in touch” or “showing off how big your network is” or “hooking up”.

    What prompted me to write about this was a conversation I had yesterday with a new customer. I was humorously talking about how the explicit “friending” gesture that’s at the core of almost every public social networking site just doesn’t work as is in the enterprise – after all we work for the same company, and the political ramifications of publicly visible “friend connections” is just subject to too much useless gamesmanship (“look how many execs I’m friends with”). We think the real potential of social software in the work environment goes way beyond explict graphs of “who knows whom” (or really “who says they know whom”), and should address much more powerful things like “who works with whom” and “who knows what” and “who knows who knows what”.

    My new customer told me I must watch a very funny video called “Facebook in the Real World” which is here for your enjoyment: http://www.youtube.com/watch?v=nrlSkU0TFLs

    Meanwhile all of this thinking was strongly influenced by one of my most favorite recent reads – David Weinberger‘s book “Everything is Miscellaneous”. I recommend this book to everyone – but in particular because of his chapter called “What Nothing Says”. My key takeaway is that the implicit is much more powerful than the explicit, and that what I do is more meaningful that what I say about myself. By extension, what others say about me is likely more relevant and trustworthy (usually) that what I say about me. These social patterns are much more useful and relevant than explicit links between people who know that the links are explicitly public.

    Anyway, enjoy the video.

    About This Blog

    Weblog on gaining business results from social software.

    On this blog, Socialtext staffers and customers explore how companies can gain the most business value from their use of enterprise social software, including microblogging, social networking, filtered activity streams, widget-based dashboards, blogs and wikis.

    Search

    Find us on Facebook

    Archives

    Recent Posts

    Recent Tweets


    Increasing Customer Satisfaction through Social

    Free Recorded Webinar with McKesson

    Learn how McKesson is using social to break down silos, increase company-wide communication, and ultimately deliver better service to customers.