10-4: The Jacksonville Florida Sheriff’s Office Improves Communication, Collaboration, and Information Centralization Through Social
Customer Case Study
The Jacksonville Florida Sheriff’s Office (JSO) strives to protect and serve its community by preventing crime and disorder, while guarding personal liberties. In order to effectively serve its citizens, all of the units within the office must work together, share information, and collaborate in real-time, but the JSO found this to be difficult with only a static internal website.
Download this free case study to see how the JSO uses social to overcome those challenges.
With social, the JSO has achieved the following successes:
Improved the accuracy and value of crime analyses by increasing real-time collaboration between officers and analysts
Socialtext has become the central knowledge portal, making resources relevant and accessible to the officers and detectives who need them
Crime patterns and trends are easily searchable with tags