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Customer Case Studies

Businesses of all sizes use Socialtext to collaborate faster, decide faster and change faster. From technology companies to services firms to educational institutions – in the U.S., Europe and around the globe – Socialtext customers tap the power of their people.

Using the Socialtext collaboration platform companies have seen a wide variety of dramatic business results. Sales departments have improved sales proposals and compressed sales cycles by over 10%, product management has sped up time-to-market by 25%, corporate communications have sped up employee onboarding, field service has achieved faster time-to-resolution on field service issues, professional services firms have increased client engagement and retention. Socialtext customers have reduced cycle times by up to 25%, and even reduced email by over 30%.

ISS Mexico

Better connected employees with social intranet.

To help increase employee engagement and improve access to vital information, ISS Mexico built a vibrant social intranet with Socialtext.

Elsevier

Publisher sees better sales and marketing alignment.

Sales and marketing teams stay connected in real-time to the colleagues and information needed to reach new markets.

Meredith Publishing

“Ideas get acted on faster, we build our business faster.”

Despite a disrupted industry, Meredith becomes more agile and innovative, and grows both subscribers and revenues.

Egon Zehnder

Leading the way for globalized clients.

Dynamic, social intranet lets 1,500 employees in 40 countries tap into firm-wide expertise for globalized executive search.

OSIsoft

Serving customers better from across the globe.

200 global support engineers all pull in the same direction, tap into collective brainpower, and serve customers better.

Echo360

Mobilizing the entire team in unison.

Fast, iterative learning cycles and real-time feedback loops keep Echo360 sales and marketing teams in lock-step alignment.

FONA International

Eliminating 50,000 e-mails a year.

A more productive staff with a social intranet and 50K fewer e-mails, and happier customers with a self-service extranet.

Epitaph Records

Continuous process improvement.

Customers are more satisfied, with personal service and custom project management, while Epitaph actually saves money.

St. Louis Public Radio

Now working at the speed of news.

With microblogging and a social intranet, employees stay informed, respond faster, and serve members better.

The Hospital for Sick Children

SickKids is pioneering new ways to facilitate scientific collaboration; with Socialtext an answer or an expert is just a few clicks away.

Boston College

A highly engaged learning process.

Everyone now actively contributes to classroom learning. Courses are higher quality, more up-to-date and interactive.

Angel.com

A much better way to collaborate.

“Socialtext saves every person here 3-4 hours a week,” said CTO Sam Aparicio. "The #1 job of a CIO is employee productivity."

Emergent Solutions

Account teams and clients co-create together.

Employees leverage collective intelligence and best practices internally, collaborate seamlessly with clients externally.

Acumen Fund

Leveraged knowledge with dispersed teams.

Acumen Fund’s geographically dispersed staff now has a better way to capture knowledge, communicate and collaborate.

Osborne Transformer

A culture of empowerment and accountability.

Good ideas now come from all levels of the organization, and the company is freed from "trapped information syndrome."

Overview ISS Facility Services Mexico Elsevier Meredith Publishing Egon Zehnder International OSIsoft Echo360 FONA International Epitaph Records St. Louis Public Radio The Hospital For Sick Children Boston College Angel.com Emergent Solutions