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Customer Support

Please follow the links below for customer support resources.

For complete end user Help documentation, click here.
For Administrator Help documentation, click here.
If you can't find your answers in our documentation, please log in and file a Support ticket.
If you have trouble accessing the portal, please email support@socialtext.com for access.

User Management FAQs

How do I add new users to Socialtext?
How do I reset a user's password?
How do I deactivate a user who has left the company?

Dashboard Configuration

How do I change colors, branding, and fonts?
How do I change the widgets on all user dashboards?
How do I lock down widgets so my end users can't remove them?
How do I add a new widget to the widget gallery?

Group Administration

How do I create a new Group?
How do I delete an existing Group?
How do I add an existing Group to a Workspace?

Workspace Administration

How do I create or delete a Workspace?
How do I rename a workspace?
How do I make a Workspace available to all users?
How do I lock down a Workspace page?

Email Alerts

How do I disable email alerts?

Reporting

How do I see who is using Socialtext?

Support Hours

Support hours are 6:00am to 6:00pm Pacific Time, Monday through Friday, exclusive of the following holidays:

  • New Year's Day
  • President's Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Support Response Times

Severity Premium Standard
Priority 1
Terminates user experience or access
4 hours
Next business day
Priority 2
Major feature broken, but user experience can continue
1 business day
2 business days
Priority 3
Issues that hinders, but does not prevent full usability
2 business days
2 business days
Priority 4
Annoyance or aesthetic issue
Future Consideration
Future Consideration

Support Portal Login

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