Southeastern Railway is the UK's premiere passenger rail service and puts customer satisfaction at its forefront. As up to the minute communication is mission critical for success, Southeastern teamed up with Socialtext to bring a social component into operations and came out with winning results.
Download this free case study and you'll learn how Southeastern Railway leverages Socialtext technology through their Workmate system to increase collaboration, improve communications and get passengers to their destinations on time.
With a launch that serviced the 2012 Olympic and Paralympics Games, Southeastern Railway and its employees reaped the benefits of socializing its intranet as they were able to ensure that:
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Over 6,500 organizations across the globe use Socialtext to unlock knowledge, expertise, ideas and data. Socialtext eliminates information silos to drive superior business performance. Socialtext's enterprise social networking products — including microblogging, blogs, wikis, profiles and social spreadsheets — provide simpler ways to share vital information and work together in real-time. Delivered in a variety of hosted cloud services, as well as on-site appliances, customers are provided with flexible deployment options, including a secure behind-the-firewall solution. Built on a flexible, web-oriented architecture, Socialtext integrates with virtually any traditional system of record, such as CRM and ERP, enabling companies to discuss, collaborate, and take action on key business processes.