Free Whitepaper

Socializing Customer Service
to Drive Business Value

And Increase Customer Service Satisfaction

Read about how McKesson and Ogilvy have used social software to convert their Customer Support experience into social help centers with dramatic reductions in resolution time and increased alignment with sales initiatives. Kate Leggett, Forrester Research’s leading expert analyst on customer service technologies also offers industry trends and insights on the future of customer support.

McKesson, Ogilvy, Forrester Research logos

Download this free white paper and learn:
  • About obstacles that inhibit good customer service results
  • How social software has unleashed the power of knowledge centers
  • How transparency raises the bar in a customer support use case – from knowledge sharing to merit based recognition to workforce recruitment
  • What a Customer Service 2.0 Platform can do for your company
  • Case Study: How a top 10 global credit card company leverages social software to arm sales agents with a robust multi-media platform for new product launches and marketing campaigns
  • Case Study: How a complex medical support center has seen an 18% reduction in average handling times

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About Socialtext

Over 6,500 organizations across the globe use Socialtext to unlock knowledge, expertise, ideas and data. Socialtext eliminates information silos to drive superior business performance. Socialtext's enterprise social networking products — including microblogging, blogs, wikis, profiles and social spreadsheets — provide simpler ways to share vital information and work together in real-time. Delivered in a variety of hosted cloud services, as well as on-site appliances, customers are provided with flexible deployment options, including a secure behind-the-firewall solution. Built on a flexible, web-oriented architecture, Socialtext integrates with virtually any traditional system of record, such as CRM and ERP, enabling companies to discuss, collaborate, and take action on key business processes.