Socializing Customer Support to Drive
Business Value
Recorded Webinar, 52 Minutes
Learn how McKesson and Ogilvy have used social software to convert their Customer Support into social help centers with dramatic reductions in resolution time and increased alignment with sales initiatives.
Kate Leggett, Forrester’s leading expert analyst on customer service technologies will lead the conversation and provide industry trends and insights on the future of customer support.
In this webinar you’ll learn how:
- A top 10 global credit card company leverages social software to arm sales agents with a robust multi-media platform for new product launches and marketing campaigns
- A complex medical support center has seen an 18% reduction in average handling time
- Social software can unleash the power of knowledge centers
- Transparency raises the bar in a customer support use case – from knowledge sharing to merit based recognition to workforce recruitment
Fill out the form at right for a birds-eye view into the socialized support center.
Kate Leggett
Forrester Research, Inc.
Senior Analyst
Timothy Kelly
McKesson Physician Practice Solutions
Executive Director, Support
About Socialtext
Over 6,500 organizations across the globe use Socialtext to unlock knowledge, expertise, ideas and data. Socialtext eliminates information silos to drive superior business performance. Socialtext's enterprise social networking products — including microblogging, blogs, wikis, profiles and social spreadsheets — provide simpler ways to share vital information and work together in real-time. Delivered in a variety of hosted cloud services, as well as on-site appliances, customers are provided with flexible deployment options, including a secure behind-the-firewall solution. Built on a flexible, web-oriented architecture, Socialtext integrates with virtually any traditional system of record, such as CRM and ERP, enabling companies to discuss, collaborate, and take action on key business processes.