Kate Leggett, Forrester’s leading expert analyst on customer service technologies will lead the conversation and provide industry trends and insights on the future of customer support.
In this webinar you’ll learn how:
Fill out the form at right for a birds-eye view into the socialized support center.
Forrester Research, Inc.
McKesson Physician Practice Solutions
Executive Director, Support
Over 6,500 organizations across the globe use Socialtext to unlock knowledge, expertise, ideas and data. Socialtext eliminates information silos to drive superior business performance. Socialtext's enterprise social networking products — including microblogging, blogs, wikis, profiles and social spreadsheets — provide simpler ways to share vital information and work together in real-time. Delivered in a variety of hosted cloud services, as well as on-site appliances, customers are provided with flexible deployment options, including a secure behind-the-firewall solution. Built on a flexible, web-oriented architecture, Socialtext integrates with virtually any traditional system of record, such as CRM and ERP, enabling companies to discuss, collaborate, and take action on key business processes.