Hosted Service

All Socialtext application modules are available as Software as a Service, eliminating any IT burden for software maintenance, ongoing operation, and support. Using our hosted service, you get the same full set of user and administrative features offered with our on-premise appliance. You also get unlimited workspaces, and up to 10GB of file attachments at no charge.

We provide all the IT services such as security, monitoring, and backup and restore. We also provide the infrastructure and storage, and we install all the software updates and upgrades. The cost of providing these people services in-house can be the most significant cost in the total cost of ownership calculation, so our hosted service represents a significant resource savings.

See results quickly

Your hosted service can be set up in a matter of days and returning business results in a matter of weeks. There is no client software to install or manage, and an intuitive web interface allows a non-technical person to create workspaces, provision user accounts and assign privileges.

Get peace of mind

We use an enterprise-grade, tier 1 global data center and network provider with SAS-70 certification. From their facilities, we offer multi-tenant security on shared infrastructure with a service level agreement that includes a 99.9% uptime guarantee. In addition, Socialtext supports 256 bit SSL for secure data transport. Our systems are continuously monitored, and updates are applied at times chosen to minimize any interruption of service.

Ensure your success

Our Customer Success team will guide the strategy, planning and execution of your roll-out to ensure fast adoption and time-to-results. Your Customer Success Manager will check in with you on an ongoing basis to make sure you get the most out of your deployment. Additional premium services, such as customizing the look and feel of your workspaces, are also available, and you have several support options to choose from.