Wiki Workspaces

How often do you ask yourself, “Where was it I saw that? Who sent it? When did they send it? What was the file called?” When we use e-mail and attached documents to get our work done, topics get fragmented across many places. According to IDC, employees spend up to 25% of their day looking for information. The process of getting work done involves a series of conversations – asking questions and gathering ideas and feedback. Instead of fragmenting a topic across different places, you need a single go-to place for each topic. And your conversations need to be released from the constraints of a document paradigm, so with each interaction you get the full context of the who, what and why.

Collaborate seamlessly

With Socialtext Workspace, people do their work on group-editable web pages that are visible to authorized others. With a go-to place for each topic, people can collaborate and build on each others’ ideas all in one organized place. Topics are no longer fragmented across different conversation streams and documents. Instead of writing onto a word document or drafting an e-mail, you simply write your content onto a shared web page, using simple WYSIWYG just like you do in the other applications you use on a daily basis.

When you create an e-mail, you can even have the contents of the e-mail posted to a workspace. All you have to do is include the e-mail address of the workspace in the address bar of the e-mail you’re composing. You can even create a new wiki page automatically by putting the new page name in the subject of your e-mail. This way your e-mail gets recorded in a place that is searchable, findable, linkable and persistent, where others can add their input and see each others’ contributions all in one place. This is an easy way to groom teams off of reply-all e-mail madness.

Get the power of rich context

Since Socialtext workspace pages support text, rich text, embedded images, video, and attachments, your conversations are no longer limited to a single media format. You can link to or include not only all relevant conversations from Socialtext workspaces, but also any relevant content and data from enterprise systems and the web. In addition, the Socialtext workspace pages let you see who made each contribution, so you always have the context of the people behind the content. This gives you the surround sound that context provides, for each conversation.

Let's take for example a presentation that today would be sent around in e-mail and stored on various desktops and shared drives. On a Socialtext workspace page, this presentation could be surrounded by text that explains when and how to use it, an embedded video that shows someone else giving it, a link to a page with speaking points, an attached .PDF customer story and explanatory text about why the customer story is effective as a leave-behind for this particular presentation, an attached NDA form with a note to help you remember to get it signed and who to give it to, links to other resources, and more. You have the full context of the who, what, when, where and why as you work with others to accomplish your goals.

Know what’s going on, always

With automated feeds and configurable alerts, you have easy ways to stay up to date. Socialtext automatically keeps track of the pages you’ve shown interest in, and keeps you apprised of changes made to those pages in an activity feed. You can also opt to be notified of changes made within any workspace you belong to, on a timeline you choose. You can specify pages you want to “watch,” and be alerted whenever their content changes. You can choose to follow colleagues, and see their activities in an activity feed. And of course, at any time you can click to a workspace view that shows recent changes.

Every user can customize their own personal home page and monitor what's most important to them at a glance using widgets and activity feeds. Another dynamic, flexible way to keep in touch is through Socialtext Desktop, which shows activity streams of the people you follow and pages you’ve edited. You can also see the microblogging streams of your colleagues on both your dashboard and Socialtext Desktop. The configurable pop-up notification that comes with Socialtext Desktop alerts you to new Signals, Socialtext’s 140-character social messages.

With these automated mechanisms, new insights and ideas spread quickly and broadly, eliminating lag time and allowing the organization to move faster and adapt quickly to change. With everyone working openly, you learn about conversations that can be valuable to doing your job more effectively, completed work that you need to do your job or can re-purpose, and people you may want to add to your social network. With knowledge sharing now a byproduct of getting work done, you automatically get what you need to inform your decisions and increase your effectiveness.

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