Resources

White Papers

5 Biggest Blunders to Avoid with Enterprise Social Software

This paper is designed to help you focus on the areas that are most critical to success with social software, and to avoid the five biggest and most common blunders others have made when implementing social software for their organizations.

6 Ways to Achieve Business Goals from Social Software

This practical guide shows you six different ways to achieve your business goals using social software. It will help you choose the best social software approach for your enterprise — with the right balance of risk and reward — so you can get the business results you’re looking for.

The Social Intranet: Where Work Gets Done

This white paper describes the evolution of the corporate intranet — from static repository to the primary workspace knowledge workers use in their daily activities. Learn how to build a solution that becomes a place where work really gets done.

5 Key Requirements for Enterprise Social Software

This paper will help you choose a social software solution that produces the greatest benefits for your company. It outlines the 5 requirements most critical to the success of social software in business. A solution will be successful to the degree it meets these 5 critical requirements.

6 Steps to Drive Social Software Adoption

This paper will help you drive the adoption of a social software solution in your company. It shares Socialtext's own carefully planned roll-out process for our social software, which incorporates our learnings of over 5 years and 6,500 customers.

Case Studies

ISS Mexico

Facility services company better connects employees with social intranet. To help increase employee engagement and improve access to vital information, ISS Mexico built a vibrant social intranet with Socialtext.

Elsevier

Publisher sees better sales and marketing alignment. Sales and marketing teams stay connected in real-time to the colleagues and information needed to reach new markets.

Egon Zehnder

Leading the way for globalized clients. Dynamic, social intranet lets 1,500 employees in 40 countries tap into firm-wide expertise for globalized executive search.

FONA International

Eliminating 50,000 e-mails a year. A more productive staff with a social intranet and 50K fewer e-mails, and happier customers with a self-service extranet.

Davies Public Affairs

Best practices spread like wildfire. Davies employees are now informed, connected and engaged. Ideas cross-pollinate, and new hires onboard quickly.

Meredith Publishing

"Ideas get acted on faster, we build our business faster." Despite a disrupted industry, Meredith becomes more agile and innovative, and grows both subscribers and revenues.

OSIsoft

Serving customers better from across the globe. 200 global support engineers all pull in the same direction, tap into collective brainpower, and serve customers better.

St. Louis Public Radio

Now working at the speed of news. With microblogging and a social intranet, employees stay informed, respond faster, and serve members better.

Webinars

Socialtext 5.0 Launch Event

We are excited to announce that the next major release of Socialtext is here: an even better, faster, more effective way to get work done. Together. Register here to view the recording of the Socialtext 5.0 launch event and to receive more information.

Your Social Intranet: The Place Where Work Gets Done. Together.

The webinar features a presentation and demo by The American Hospital Association (AHA), an organization that used the Socialtext platform to build a more social intranet that connects employees with the relevant colleagues and information they need. Tim Walters, a senior Forrester analyst, shares his research that highlights what key trends are driving the need for social intranets in the enterprise.

Social Software For Business Performance: A New Framework from Deloitte

Recognized thought leader and author John Hagel presents Deloitte Center for the Edge research on driving business performance with social software. Case studies are presented demonstrating where business value is achieved through exception handling.

Improving Sales & Marketing Effectiveness with Social Software

With marketing and sales teams distributed across borders it is hard for team members collaborate and learn from each other's findings. Learn how collaboration software is being used by sales and marketing to improve market and competitive intelligence, teamwork, and win rates.

Integration: The Next Frontier For Enterprise Social Software

Integrating "social features" with your organizations core business processes (CRM, ERP, CMS, HR, Financial, etc) makes it easy for your staff to use the new social features "in-the-flow" of their daily tasks. This recording provides examples of how Socialtext customers are benefiting from this type of integration.

The Social Layer: Integrating Social Software with Business Applications

In this webcast, Rob Koplowitz, VP & Principal Analyst at Forrester Research, Inc. and Vandonelio Williams, Sr. Director of IT at the NYU Stern School of Business discuss the emerging social layer phenomenon; how NYU is integrating Socialtext with applications to facilitate collaboration and connections among students, faculty and staff; and the business benefits being realized from building a social layer.

Integrating Enterprise Applications with Socialtext

In this recorded webinar you will see sample integrations between enterprise applications and Socialtext, and how they were accomplished.

Analyst Reports

Business Impact of Social Software: Aberdeen Study

This Aberdeen Group benchmarking report shows how top performing organizations have improved their business results with social software. It also provides specific recommendations for any company who wants to achieve the results enjoyed by the Best-in-Class performance group.

Getting Value from Social Software: Altimeter Group Presentation

Get an analyst’s perspective on how to get transformative value from social software. Presentation by Ray Wang, 2009 Analyst of the Year, and Jeremiah Owyang, former Forrester Analyst, now partners with Altimeter Group.