Overview Social Onboarding Social Intranet Social Learning People at the Center Pricing Services Platform


Change can be intimidating, for people and for organizations. Our team of social business experts has helped hundreds of organizations succeed with Socialtext - we'll do the same for you!

Your Customer Success Team will help:

Prepare Your Organization for Success

  • Create passionate champions for change within your organization
  • Drive awareness of the benefits of business social software across the organization
  • Maximize adoption to ensure your Socialtext roll out is successful

Coach Your Team Every Step of the Way

  • Conduct scheduled check-ins at key milestones
  • Assess progress against business objectives
  • Monitor uptake and recommend mid-course corrections
  • Provide practical advice and proven techniques to increase adoption
  • Recommend additional areas of value for your organization to pursue

Provide Training, Best Practices and Templates

  • Introduce Socialtext’s library of starter materials and videos
  • Implement templates for common use cases
  • Customize and deploy common Dashboard widgets
  • “Train the Trainer” so you can bring new team members on board quickly

Leverage Your Enterprise Systems

  • Transition current processes out of email and into Socialtext
  • Integrate with systems of record (company directory, doc management, CRM)
  • Migrate information from legacy systems to Socialtext

Tap into the Worldwide Socialtext Community

  • Connect you with Social Dev, our private collaboration space for Socialtext customers
  • Introduce you to our partner network for custom value added services