Free Recorded Webinar with ClimateWorks
In this webinar, see how innovation is pushing the boundaries of knowledge management and moving us into the era of the Social Knowledge Exchange.
Kate Leggett, Forrester’s leading expert analyst on knowledge management leads the conversation and provides industry trends and insights on the future of the Social Knowledge Exchange. We also hear from Sarah Nichols, Director of Knowledge Management for Climateworks, a foundation dedicated to supporting public policies that prevent dangerous climate change, and learn how Climateworks uses its social intranet to:
Senior Analyst, Forrester Research, Inc.
Kate is a leading expert in knowledge management. Her research helps organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success. Kate has more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.
Director of Knowledge Management, ClimateWorks
Sarah Nichols serves as the Director of Knowledge Management at the ClimateWorks Foundation. Prior to joining ClimateWorks, Ms. Nichols was a consultant specializing in the marketing of knowledge management technologies, and in the development of KM strategies for small to midsize companies. She also served as the Global Director of Research and Information Resources at the law firm of Orrick, Herrington & Sutcliffe. There, she led a team of information professionals and worked with attorneys to deliver optimal knowledge management and research services to the firm and its clients. Ms. Nichols was also with McKinsey & Company as a regional Director of Research and Information Resources, where she re-engineered the West Coast research and knowledge management operation. Sarah is committed to helping organizations move from knowledge management to knowledge exchange, using enterprise social software as a foundation. She is a published author on contract negotiation and vendor relationships, and in her spare time she writes marketing collateral, web content, scripts, narration and does voice-overs for small performing arts organizations.