Business Use Cases Pricing Services Platform Resources

Socializing Customer Support to Drive
Business Value

Recorded Webinar, 52 Minutes

Learn how McKesson and Ogilvy have used social software to convert their Customer Support into social help centers with dramatic reductions in resolution time and increased alignment with sales initiatives.

Kate Leggett, Forrester’s leading expert analyst on customer service technologies will lead the conversation and provide industry trends and insights on the future of customer support.

In this webinar you’ll learn how:

  • A top 10 global credit card company leverages social software to arm sales agents with a robust multi-media platform for new product launches and marketing campaigns
  • A complex medical support center has seen an 18% reduction in average handling time
  • Social software can unleash the power of knowledge centers
  • Transparency raises the bar in a customer support use case – from knowledge sharing to merit based recognition to workforce recruitment

Fill out the form at right for a birds-eye view into the socialized support center.

Kate Leggett

Forrester Research, Inc.
Senior Analyst

Timothy Kelly

McKesson Physician Practice Solutions
Executive Director, Support

Evan Shumeyko

OgilvyOne Worldwide
Director, Social@Ogilvy

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