One of the keys to successful adoption of social software is finding ways to integrate “social features” with the core processes that run your business today. For example, augmenting your existing Contact Management, Financial Reporting, Learning Management and Content Repositories, makes it easy for your staff to use the new social features “in-the-flow” of their daily tasks.
Guest speaker, Rob Koplowitz, Vice President & Principal Analyst at independent research firm, Forrester Research, Inc. will discuss the various ways enterprise social software vendors are integrating their offerings with other tools. He’ll cover the benefits and best practices of integration, including a case study of how accounting firm Hayes Knight has integrated Socialtext into their customer support business processes, enabling them to respond faster to the needs of their clients.
Shafayet Imam, Senior Systems Architect at Equity Trust Company will discuss how they are using Socialtext as the company’s internal communication framework for crucial data and information that impact every employee on a daily basis. He will share the success factors as well as some of the lessons learnt around implementing an effective platform based on Socialtext.
Alan Lepofsky, Director of Marketing at Socialtext will demonstrate Socialtext Connect for Microsoft SharePoint and for Salesforce.com.