Socializing Customer Service to Drive Business Value
And Increase Customer Service Satisfaction
Read about how McKesson and Ogilvy have used social software to convert their Customer Support experience into social help centers with dramatic reductions in resolution time and increased alignment with sales initiatives. Kate Leggett, Forrester Research’s leading expert analyst on customer service technologies also offers industry trends and insights on the future of customer support.
Download this free white paper and learn:
About obstacles that inhibit good customer service results
How social software has unleashed the power of knowledge centers
How transparency raises the bar in a customer support use case – from knowledge sharing to merit based recognition to workforce recruitment
What a Customer Service 2.0 Platform can do for your company
Case Study: How a top 10 global credit card company leverages social software to arm sales agents with a robust multi-media platform for new product launches and marketing campaigns
Case Study: How a complex medical support center has seen an 18% reduction in average handling times
Fill out the form at right for a birds-eye view into the socialized support center.