The concept of an intranet and its role in the organization has changed substantially as the Internet has evolved. The earliest intranets were merely stagnant troves of employee-centric information, such as personnel directories or HR forms.
Today, social intranets are the primary interface corporate knowledge workers use in their daily activities. They are the workspace in which knowledge workers live – a portal to the tools, content, and applications needed to perform their daily responsibilities. The new social intranet connects people to the colleagues, systems, and information needed to perform their jobs and serve customers more efficiently.
The intranet has historically required a significant investment from IT (and sometimes HR, Communications and other groups) to get up and running and keep up-to-date and relevant. What makes a social intranet different? Why won’t it go out-of-date just as quickly as intranets of the past? Can it be built cost-effectively and efficiently?
This white paper traces the evolution of the corporate intranet, describes the social intranet and discusses how to build a living, breathing intranet for today’s organizational needs.