Learn How Southeastern Railway Achieved Gold-Medal Success with Their Social Intranet
Customer Case Study
Can a social intranet dramatically improve operations and productivity in your company? The answer is YES.
Southeastern Railway is the UK’s premiere passenger rail service and puts customer satisfaction at its forefront. As up to the minute communication is mission critical for success, Southeastern teamed up with Socialtext to bring a social component into operations and came out with winning results.
Download this free case study and you’ll learn how Southeastern Railway leverages Socialtext technology through their Workmate system to increase collaboration, improve communications and get passengers to their destinations on time.
With a launch that serviced the 2012 Olympic and Paralympics Games, Southeastern Railway and its employees reaped the benefits of socializing its intranet as they were able to ensure that:
- Every employee were provided with a daily factsheet that helped keep them informed about daily expectations.
- Pre-Olympic training manuals were available to prepare employees for all potential events ahead of time.
- Travel coordinators had a tool to locate and help passengers that required assistance.
- Daily signals in Workmate’s activity stream were accessible for use to communicate in real-time.
- Integration that leveraged Socialtext Connect provided employees visibility of up-to-the-minute train schedules.
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